Cancellation/Refund Policy
The Suburban Building Officials Conference (SBOC) Board has created a ‘Training Event Cancellation Policy’.
We have done so for four main reasons.
1. Limited Seating – That is, if you register and do not attend, the seat will be unavailable to someone who wanted to attend but was denied because there were no more seats available.
2. Cost – After the advertised course registration deadline date & time elapses (Eight (8) days before the event at 4:00 PM), SBOC is required to give the venue the number of registered attendees. Once that count is given to the venue, SBOC is responsible to pay all fees associated with the number of attendees.
3. SBOC charges a late fee of $5.00 for all registrations after the deadline date and time.
4. All fees are required to be paid unless cancelled prior to the deadline date and time. Future registrations for upcoming training will be denied if there is a balance due on the account.
Because of this, SBOC has created this ‘Training Event Cancellation Policy’ to assure that all fees associated with registrations are paid in full. As of this time, all cancellations are required to occur ‘prior’ to the event’s deadline date & time.
As such:
If not cancelled, or the cancellation occurs after the deadline date & time elapses, no refund will be made. SBOC cannot credit the account.
• The preferred and fastest method to cancel is through your SBOC online account or by email to [email protected].
• Prior to the Deadline date and time, Cancelled & Online Paid In-Full registration fees will be refunded after the training is concluded.
• If you mailed a check in to SBOC, the registration fee will be refunded by check.
• If you register and have ‘paid’ for the event with a “Credit Card”, and cannot attend – please “Unregister/Cancel” your registration prior to, or before, the course’s advertised registration deadline date & time.
• If you chose the “Cash or Check at Door” option on CVENT and cannot attend and did not “Unregister/Cancel”, you will be sent an invoice for the balance due.
• If you chose the “bypass this payment” option and ‘mailed a check’ in to SBOC, and did not “Unregister/Cancel” prior to the deadline, the check will be deposited and no refunds given.
• Alternate method of Cancellation: If you are not in the office and cannot access the Registration Confirmation e-mail, an alternate method of canceling can be an e-mail sent to [email protected]. The e-mail must clearly state your full name, e-mail address, your cancellation request, and must be ‘time/date stamped’ prior to the ‘deadline date & time’ of said event for the cancelation to be accepted.
• As we are all volunteers, all refunds will occur after the close of the training session and within the next calendar month.
